To address some issues, you might need to perform a clean installation of Plex-Earth software. This could be an issue for some cases, like traces from older versions causing software malfunctions.
To do so, follow the steps below.
1) Uninstall Plex-Earth from the Control Panel
Go to your Windows search bar and find the Control Panel. Go to Programs, Uninstall a Program, search for "Plex", and uninstall any Plex-Earth version you currently have installed in your workstation.
2) Unload Plex-Earth from CAD
Run the "CUI" command of AutoCAD and BricsCAD and go to Partial Customization. Unload any Plex-Earrth relevant file you find there.
3) Remove cuix files (only for Autodesk)
Close CAD and then type %appdata%\Autodesk in your File Explorer. Then select the application of CAD you are currently using and open until the enu file, like the following example:
C:\Users\User\AppData\Roaming\Autodesk\AutoCAD 2025\R25.0\enu
Tip: You can find this address directly using the CUI command and locating the Plex-Earth customization file, clicking on it, and copying its filename.
After locating this, find all the relevant Plex-Earth .cuix files and delete them.
The .cuix location is different for its Autodesk vertical (AutoCAD, Civil 3D, etc) and for its year version (2025, 2024, etc), so if you use multiple, you need to repeat the process for all of them.
4) Delete Plex-Earth files
In the Windows Search in your taskbar, type the following addresses and hit Enter.
- %ProgramData%
- %ProgramData%\Autodesk\ApplicationPlugins
- %appdata%
- %appdata%\plexscape\Plex-Earth
- %programfiles%
- %programfiles(x86)%
For each address, search for any Plex-Earth/Plexscape files in there and delete them all.
Tip: Just use the word "Plex" on the file explorer search bar for each of these locations for all the relevant files to appear
5) Delete temporary files
In the Windows Search, type the following and hit Enter:
- %temp%
- temp
You will now open the Temp folders. Just delete the containing files. If Windows shows errors while deleting a few files, leave them. These files might be used by some running software or Windows services.
The .cuix location is different for its Autodesk vertical (AutoCAD, Civil 3D, etc) and for its year version (2025, 2024, etc), so if you are using more than one and encounter ribbon issues, you need to delete the folders in each one of them.
Following Steps 1-5, you have performed a complete uninstall of the software. You can stop here if you just need Plex-Earth removed from your workstation.
6) Download and install the latest Plex-Earth 2026 version
Plex-Earth for AutoCAD 2020-2025
Plex-Earth for BricsCAD Pro V21-25
7) Open CAD and use Plex-Earth
Check that everything is ok by using Plex-Earth.
If you are experiencing issues, please contact us at support@plexscape.com.