Applies to: Plex-Earth subscription licenses
Billing provider: FastSpring
Plex-Earth subscriptions are billed and managed through FastSpring, our online reseller. In this article, you will see how you can manage your Plex-Earth billing information via FastSpring, more specifically:
Accessing your Plex-Earth FastSpring account
Renew your subscription
Enable or manage auto-renewal
Update your payment method
Download invoices
Generate renewal or proforma invoices
Update billing/profile details
Cancel or re-enable your subscription
You can access the FastSpring billing portal directly or via the link available in the Plex-Earth Console.
Access Your Plex-Earth Subscription Billing (FastSpring)
To access your FastSpring account:
Use the email you used during purchase
A 24-hour valid link will be sent to your email to access your account
Open the email and click the link to access your account
Alternatively, if you have access to the Plex-Earth Console, go to your subscription and click the Billing Info button; this will redirect you to your Plex-Earth FastSpring account. More info can be found here.
Once logged in, you will see three main tabs:
Subscriptions – Manage subscription renewal and billing
Orders – View and download invoices
Account Details – Manage payment methods and billing information
Renew Your Plex-Earth Subscription
Renewal depends on whether your subscription is manual or auto-renewing.
If Your Subscription is Manual (Non-Autorenewal)
Go to the Subscriptions tab
Locate the subscription you want to renew
Click Pay Now
Complete the payment process
Your subscription will renew immediately after payment.
If Your Subscription is Set to Auto-Renew
If you do not see a “Pay Now” button:
Your subscription is already set to automatic renewal
FastSpring will charge your saved payment method on the renewal date
Make sure your card is valid and has sufficient balance before the renewal date.
Subscription Management
To manage an active subscription:
Go to Subscriptions
Click Manage next to your subscription
Available options include:
Update Payment Method
Cancel Subscription
Generate Renewal Invoice (for manual subscriptions)
Generate Proforma Invoice (for upcoming auto-renewal)
Update Your Payment Method
For Auto-Renewal Subscriptions
Go to Subscriptions
Click Manage
Choose Update Payment Method
Select or add a new card
The selected card will be used for future renewals.
For Non-Autorenewal Subscriptions
Go to Account Details
Open Payment Methods
Click Add Payment Method
Add your new card or payment option
Adding a valid payment method allows you to convert your subscription to auto-renewal.
Invoices & Billing Documents
Download past invoices/receipts and generate renewal or proforma invoices.
Download an Invoice or Receipt
To download past invoices:
Log in to FastSpring
Go to the Orders tab
Locate the relevant order (sorted newest to oldest)
Click Order Invoice
Generate a Renewal Invoice
Use this option if your subscription is non-autorenewal:
Go to Subscriptions
Click Manage
Select Generate Renewal Invoice
This creates an invoice for manual payment.
Generate a Proforma Invoice
Use this option if your subscription is auto-renewal:
Go to Subscriptions
Click Manage
Select Generate Proforma Invoice
This generates a preview invoice for the upcoming renewal charge.
Billing & Payment Settings
Manage Payment Methods
To add, remove, or set a default payment method:
Go to Account Details
Select Add Payment Method to add a new one
(Supported: Credit/Debit Card, Google Pay, Amazon Pay, PayPal)-
Click Manage next to an existing method to:
Make Default
Remove
Any saved payment method can be used for subscription renewals.
Update Billing or Profile Details
To update billing information:
Go to Account Details
Select Your Profile
Click Recipient Information → Edit
-
Update:
Name
Surname
Company name
Address
Phone number
If the billing contact differs from the recipient information, edit the Billing Contact section separately.
To change:
- The account email address
- VAT ID
- TAX ID
- GST number
Please contact us at:
📩 support@plexscape.com
These changes cannot be modified directly by you.
Cancel Your Subscription
Go to Subscriptions
Click Manage
Select Cancel Subscription
Important:
Your subscription remains active until the expiration date
You will not be charged again after cancellation
Renewal notifications stop after cancellation
You can reverse cancellation using the Un-cancel option (if still within the active period)
Need Assistance?
If you experience issues accessing your FastSpring account or managing your subscription, contact:
📩 Plex-Earth Support: support@plexscape.com