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Plex-Earth Subscription Billing Management (FastSpring Portal)

Updated

Applies to: Plex-Earth subscription licenses
Billing provider: FastSpring

Plex-Earth subscriptions are billed and managed through FastSpring, our online reseller. In this article, you will see how you can manage your Plex-Earth billing information via FastSpring, more specifically:

  • Accessing your Plex-Earth FastSpring account

  • Renew your subscription

  • Enable or manage auto-renewal

  • Update your payment method

  • Download invoices

  • Generate renewal or proforma invoices

  • Update billing/profile details

  • Cancel or re-enable your subscription

⚠️ Note: The FastSpring portal is used mainly for billing and subscription payments. Other account management tasks, such as releasing workstations, adding credits, monitoring usage, etc., are handled either through the Plex-Earth Console or by contacting our support team.

You can access the FastSpring billing portal directly or via the link available in the Plex-Earth Console.

Access Your Plex-Earth Subscription Billing (FastSpring)

To access your FastSpring account:

  1. Go to https://plexscape.onfastspring.com/account

  2. Use the email you used during purchase

  3. A 24-hour valid link will be sent to your email to access your account

  4. Open the email and click the link to access your account

Alternatively, if you have access to the Plex-Earth Console, go to your subscription and click the Billing Info button; this will redirect you to your Plex-Earth FastSpring account. More info can be found here.

Once logged in, you will see three main tabs:

  • Subscriptions – Manage subscription renewal and billing

  • Orders – View and download invoices

  • Account Details – Manage payment methods and billing information

Renew Your Plex-Earth Subscription

Renewal depends on whether your subscription is manual or auto-renewing.

If Your Subscription is Manual (Non-Autorenewal)

  1. Log in to your FastSpring account

  2. Go to the Subscriptions tab

  3. Locate the subscription you want to renew

  4. Click Pay Now

  5. Complete the payment process

Your subscription will renew immediately after payment.

If Your Subscription is Set to Auto-Renew

If you do not see a “Pay Now” button:

  • Your subscription is already set to automatic renewal

  • FastSpring will charge your saved payment method on the renewal date

Make sure your card is valid and has sufficient balance before the renewal date.

Subscription Management

To manage an active subscription:

  1. Log in to your FastSpring account

  2. Go to Subscriptions

  3. Click Manage next to your subscription

Available options include:

  • Update Payment Method

  • Cancel Subscription

  • Generate Renewal Invoice (for manual subscriptions)

  • Generate Proforma Invoice (for upcoming auto-renewal)

Update Your Payment Method

For Auto-Renewal Subscriptions

  1. Go to Subscriptions

  2. Click Manage

  3. Choose Update Payment Method

  4. Select or add a new card

The selected card will be used for future renewals.

For Non-Autorenewal Subscriptions

  1. Go to Account Details

  2. Open Payment Methods

  3. Click Add Payment Method

  4. Add your new card or payment option

Adding a valid payment method allows you to convert your subscription to auto-renewal.

Invoices & Billing Documents

Download past invoices/receipts and generate renewal or proforma invoices.

Download an Invoice or Receipt

To download past invoices:

  1. Log in to FastSpring

  2. Go to the Orders tab

  3. Locate the relevant order (sorted newest to oldest)

  4. Click Order Invoice
    image.png

Generate a Renewal Invoice

Use this option if your subscription is non-autorenewal:

  1. Go to Subscriptions

  2. Click Manage

  3. Select Generate Renewal Invoice

This creates an invoice for manual payment.

Generate a Proforma Invoice

Use this option if your subscription is auto-renewal:

  1. Go to Subscriptions

  2. Click Manage

  3. Select Generate Proforma Invoice

This generates a preview invoice for the upcoming renewal charge.

Billing & Payment Settings

Manage Payment Methods

To add, remove, or set a default payment method:

  1. Go to Account Details

  2. Select Add Payment Method to add a new one
    (Supported: Credit/Debit Card, Google Pay, Amazon Pay, PayPal)

  3. Click Manage next to an existing method to:

    • Make Default

    • Remove

Any saved payment method can be used for subscription renewals.

Update Billing or Profile Details

To update billing information:

  1. Go to Account Details

  2. Select Your Profile

  3. Click Recipient Information → Edit

  4. Update:

    • Name

    • Surname

    • Company name

    • Address

    • Phone number

If the billing contact differs from the recipient information, edit the Billing Contact section separately.

⚠️ Important

To change:
- The account email address
- VAT ID
- TAX ID
- GST number

Please contact us at:
📩 support@plexscape.com

These changes cannot be modified directly by you.

Cancel Your Subscription

  1. Go to Subscriptions

  2. Click Manage

  3. Select Cancel Subscription

Important:

  • Your subscription remains active until the expiration date

  • You will not be charged again after cancellation

  • Renewal notifications stop after cancellation

  • You can reverse cancellation using the Un-cancel option (if still within the active period)

Need Assistance?

If you experience issues accessing your FastSpring account or managing your subscription, contact:

📩 Plex-Earth Support: support@plexscape.com

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